How to shop

Shopping with us is simple, clear, and secure. We believe in transparent communication and a personal approach, so you always know what to expect when placing an order.

1️⃣ Choose Your Products

Browse our selection and add your chosen products to the cart. Each product includes a detailed description to help you make the right choice.

2️⃣ Place Your Order

Once your items are in the cart, proceed to checkout and submit your order.
Please make sure your contact details are correct so we can keep you informed about your order or contact you if needed.

🚚 Shipping

We ship orders using a reliable carrier:

GLS – delivery directly to your address

Once your order is shipped, you will receive an email with tracking information.

💳 Payment – Safe and Secure

You can pay using:

Credit / debit card
Bank transfer

Cash on delivery is not available due to repeated cases of uncollected parcels. This allows us to keep shipping and product prices fair for all customers.

If you choose bank transfer, there is no need to worry – payment is made to our official business account, and your order is processed and shipped immediately after the payment is received. You will be informed by email.

🔄 Returns & Exchanges

Your satisfaction is important to us.

You can return goods within 14 days of delivery
If the product does not suit you or you simply change your mind, return shipping costs are covered by the customer

Damaged items & exchanges

If your item arrives damaged, we cover all return shipping costs
In case of an exchange, we also cover the shipping costs

Just contact us and we will arrange everything with you.

❓ Frequently Asked Questions (FAQ)

📦 When will my order be shipped?

Card payment – orders are shipped within 2 business days
Bank transfer – orders are shipped immediately after the payment is received

💳 Is bank transfer safe?

Yes. Payments are made to our official business account, and every payment is confirmed. If you have any questions, feel free to contact us at any time.

🚚 Which shipping method do you use?

We ship all orders via GLS, delivering directly to your address.

❌ Why don’t you offer cash on delivery?

Due to frequent cases of uncollected parcels, cash on delivery is not available. This helps us keep our service reliable and prices fair.

🔄 Can I return or exchange an item?

Yes. Items can be returned within 14 days.
Damaged items and exchanges are handled at our expense.

🤍 What if I have a question or a special request?

Don’t hesitate to contact us – we are happy to help and handle requests individually.

📞 Need help? Contact us

If you need assistance with your order, payment, or shipping, feel free to reach out.

Veronika Foster
Sales Manager

📧 info@teqequestrian.com
📞 +420 605 086 343