Terms and Conditions (T&C)

I. Basic Provisions

These Terms and Conditions (“Terms”) are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code.

TEQ Equestrian s.r.o.
Company ID: 19933835
Registered address: Dobrovítov 33, 286 01
Email: transmodalequine@gmail.com
Phone: +420 720 585 415, +420 605 086 343
Website: www.teqequestrian.com
(hereinafter “Seller”)

These Terms govern the mutual rights and obligations between the Seller and a natural person who concludes a purchase contract outside their business activity as a consumer or within their business activity as a business customer (“Buyer”), through the online store available at:
https://teqequestrian.com (“Online Store”).

These Terms form an integral part of the purchase contract. Any individual agreements in the purchase contract take precedence over these Terms.

The purchase contract and these Terms are concluded in Czech.

II. Information About Goods and Prices

Information about the goods, including prices and their main features, is listed with each product in the Online Store catalogue. Prices include VAT (unless the Seller is not a VAT payer), all applicable fees, and any costs related to returning goods that cannot be returned by standard postal service due to their nature.

Prices remain valid as long as they are displayed in the Online Store. This does not prevent contracts being concluded under individually agreed conditions.

All product presentations in the Online Store are for information purposes only. The Seller is not obliged to enter into a purchase contract for these products.

The Online Store also provides information on packaging and delivery costs. These costs apply only to deliveries within the Czech Republic. Deliveries abroad are calculated individually.

Discounts on purchase prices cannot be combined unless the Seller and Buyer agree otherwise.

III. Order and Conclusion of the Purchase Contract

The Buyer bears any costs incurred when using remote communication tools (internet connection, phone calls). These costs correspond to the standard rate.

The Buyer may place an order in the following ways:

through their customer account (if previously registered),
by completing the order form without registration.

When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

Before submitting the order, the Buyer may review and edit the entered information. The order is submitted by clicking the “Submit Order” button.

The Seller considers all data provided in the order to be correct and is not liable for errors caused by incorrect information provided by the Buyer, including additional costs arising from an incorrect delivery address or return shipping.

A valid order requires completion of all mandatory fields in the order form and confirmation that the Buyer has read these Terms.

Upon receipt of the order, the Seller sends an automatic confirmation email. This confirmation is not acceptance of the order.

The purchase contract is concluded only once the Seller accepts the order. Acceptance is sent to the Buyer by email.

If the Seller cannot fulfil any element of the order, the Seller will send a modified offer. This modified offer constitutes a new proposal for a purchase contract, which becomes binding once the Buyer confirms acceptance.

All accepted orders are binding. The Buyer may cancel the order until the Seller sends acceptance of the order. Cancellation may be made by phone or email.

If a technical pricing error occurs, the Seller is not obligated to deliver goods at the erroneous price—even if the Buyer has already received the automatic confirmation. The Seller will notify the Buyer without delay and send an amended offer.

IV. Customer Account

By registering in the Online Store, the Buyer obtains access to a customer account, which allows placing orders. Registration is not mandatory for completing an order.

The Buyer must provide true and accurate information during registration and ordering. The Buyer must update any changes in their customer account.

Access to the customer account is protected by a username and password. The Buyer must maintain confidentiality.

The Buyer is not allowed to share their account with third parties.

The Seller may delete the account if it is not used for a long time or if the Buyer violates the purchase contract or these Terms.

Due to maintenance, access to the customer account may occasionally be unavailable.

V. Payment Terms and Delivery

The Buyer may pay for goods and delivery-related costs in the following ways:

by bank transfer to account: 3813706004/5500
cash on delivery,
cash or card upon personal pickup.

The Buyer must pay the purchase price including packaging and delivery costs. Unless stated otherwise, the purchase price includes all delivery costs.

For cash payments, the price is due upon collection. For bank transfers, the price is due within 5 business days.

Payment is deemed completed when the Seller receives the amount.

No advance payment is required unless agreed otherwise.

Goods are delivered:

to the address specified in the Buyer’s order,
to a GLS parcel shop chosen by the Buyer,
by personal pickup.

Delivery costs are shown in the order and order confirmation.

If the Buyer requests a special shipping method, the Buyer bears associated risks and extra costs.

If goods must be redelivered due to the Buyer’s error, the Buyer must pay additional delivery costs.

The Buyer must inspect the packaging upon delivery and report any damage immediately to the shipping provider.

The Seller issues an invoice sent to the Buyer’s email.

Ownership passes to the Buyer once the purchase price including delivery costs is paid and the goods are received.

Risk of damage passes at delivery or at the moment the Buyer should have received the goods but failed to do so.

VI. Withdrawal from the Contract

A Buyer acting as a consumer has the right to withdraw from the contract within 14 days:

from taking possession of the goods,
from taking the last delivery if multiple types or parts are included,
from taking the first delivery in case of recurring shipments.

Withdrawal is not permitted in cases listed in § 1837 of the Civil Code.

To meet the deadline, the Buyer must send the withdrawal notice within the 14-day period.

Withdrawal must be sent to the Seller’s email or postal address listed in these Terms.

The Buyer must return the goods within 14 days after withdrawal. The Buyer pays return shipping costs.

Upon withdrawal, the Seller refunds all payments including delivery costs within 14 days in the same method used by the Buyer, unless otherwise agreed.

If the Buyer chose a more expensive delivery option, the Seller refunds only the amount corresponding to the cheapest available option.

The Seller may withhold the refund until the Buyer returns the goods or proves shipment.

Goods must be returned undamaged, unused, clean, and in original packaging.
The Seller may deduct compensation for damage from the refund up to the full purchase price.

The Seller may withdraw from the contract if goods are unavailable, production is discontinued, or delivery is no longer possible. The Seller will notify the Buyer and refund all payments within 14 days.

VII. Defective Performance Rights

The Seller guarantees that goods are free of defects upon receipt.

The Buyer may request:

replacement of goods,
a reasonable price reduction,
withdrawal from the contract.

The Buyer may withdraw when:

the defect is substantial,
the defect reoccurs,
multiple defects occur at once.

Reclamation must be received at any business premises or at the Seller’s registered office.

A written confirmation will be issued stating:

the date of claim,
description of defect,
requested resolution,
resolution date and method.

The Seller resolves claims immediately, within 3 business days for complex cases, and no later than 30 days, unless agreed otherwise.

If the deadline expires, the Buyer may withdraw from the contract.

No rights apply to defects the Buyer knew about or caused.

In case of a legitimate claim, the Buyer may request reimbursement of reasonable costs incurred.

Legal provisions: §§ 1914–1925, §§ 2099–2117, §§ 2161–2174 of the Civil Code and Act No. 634/1992 on Consumer Protection.

VIII. Communication

The parties may communicate via email.

The Buyer sends correspondence to the Seller’s email stated in these Terms.
The Seller sends correspondence to the Buyer’s email used in the order or customer account.

IX. Out-of-Court Dispute Resolution

Out-of-court consumer dispute resolution is handled by the Czech Trade Inspection Authority:
https://adr.coi.cz/cs

The EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr

The European Consumer Centre Czech Republic provides assistance under EU Regulation No. 524/2013:
http://www.evropskyspotrebitel.cz

X. Final Provisions

All agreements between the Seller and Buyer are governed by Czech law.
If the contract has an international element, Czech law applies.
This does not affect consumer rights under mandatory legislation.

The Seller is not bound by any voluntary codes of conduct.

All rights to the Seller’s website, including layout, graphics, photos, videos, trademarks, and logos belong to the Seller. Copying or using any part of the site without consent is prohibited.

The Seller is not liable for misuse or interference by third parties.
The Buyer must not interfere with the software or security of the Online Store.

The Buyer assumes the risk of a change in circumstances under § 1765(2) of the Civil Code.

The contract including these Terms is stored electronically and is not publicly accessible.

The Seller may update these Terms. Changes do not affect rights and obligations arising during the validity of the previous version.

These Terms and Conditions are effective from 1 May 2025.